Frequently asked questions
What should I bring?
To ensure you're perfectly prepared for your Sumatran adventure, we recommend focusing on lightweight, practical essentials. You'll definitely want comfortable, broken-in hiking shoes or sturdy trainers that you don't mind getting muddy or wet, along with flip-flops or sandals for evenings. Pack lightweight, quick-drying clothing suitable for a tropical climate, and don't forget swimwear if you fancy a dip in the river!
Essential personal items include a reusable water bottle, effective insect repellent, high-factor sunscreen, a wide-brimmed hat, and of course, your camera to capture the stunning scenery and incredible wildlife.
For your convenience, we will send you a comprehensive and detailed packing list once your booking is confirmed. And for ultimate ease, ask us about our 'GetIn & Go Essentials' package, which can provide some key amenities for your trek!
Are the Treks Conducted in English?
Yes, your trek will be fully delivered in English. Some even speak a little Dutch, German and Italian.
Can we book accommodation before or afterour trek with you?
Absolutely! To make your entire Sumatra journey as comfortable and stress-free as possible, we're happy to help you arrange cozy accommodation in Bukit Lawang for the nights before and after your trek. This service comes at no extra cost to you- our aim is to ensure your stay is perfectly organised and comfortable from start to finish. We have accommodation partners to meet various budgets.
Just a friendly heads-up: In some cases, some local hotels expect you to book a trek directly through them if you stay with them. However, by arranging your accommodation through us, we can expertly navigate these situations and secure your stay seamlessly, ensuring you're looked after without any hassle.Simply let us know your preferences when you make your inquiry. Plus, for your convenience, we'll pick you up and drop you o at your accommodation before and after your trek.
Are the guides experienced?
Yes, our guides are local experts with extensive knowledge of the Sumatran rainforest. They are trained in safety protocols and are passionate about sharing their culture and environment. You can trust them to provide a safe and enriching experience. All our guides are registered and licensed by TheIndonesian Tourist Guide Association, also known as 'Himpunan Pramuwisata Indonesia (HPI)'.
What is accommodation in the rainforest like?
For overnight jungle treks, your accommodation will be a quintessential part of the adventure: basic shelters or tents, equipped with sleeping mats and mosquito nets. Our camps are located at various points throughout Gunung Leuser National Park.
What does the trek include?
Your Sumatran is designed for a seamless and unforgettable experience. This covers necessary permits such as the Guide Association permit, ensuring you are led by certified professionals. You'll be expertly led by our certified English-speaking guides and their assistant guides, who bring unparalleled local knowledge.
Throughout your journey, enjoy refreshing tropical fruit snacks and dinner. You'll also experience the thrilling return to Bukit Lawang via tubing on oversised rubber rings, complete with a rafting captain and all necessary rafting equipment/porter.Accommodation during your trek and campsites during overnight stays provide a true immersion in nature.
Please Note: There's an additional per-person fee of 150,000 IDR (approximately €7.80 / $9.20) for the National Park entry ticket, payable on the day.
How Does the Trek Conclude?
Our treks are far from a simple out-and-back or loop. We've carefully curated a unique and immersive journey through the Sumatran rainforest, culminating in a memorable and fun return.Instead of trekking back over familiar ground, your adventure concludes with an exciting river tubing experience.
After your jungle exploration, you'll float down the Bohorok River on a large inner tube with your guide, enjoying the stunning scenery and refreshing waters as you're gently carried back to Bukit Lawang. It's the perfect, relaxed, and incredibly fun way to end your incredible trek!
What is the duration?
Our treks vary in length, typically ranging from one to several days. Each trek is tailored to your preferences and fitness level. You can choose a short day hike or an immersive multi-day adventure.
Is food included?
Yes, we provide meals during your trek, prepared with fresh local ingredients. Dietary restrictions can be accommodated. Enjoy authentic Sumatran cuisine in the heart of nature!
How do I book?
Booking is easy! Simply fill out our contact form with your preferred start date and trek details. Our team will get back to you promptly to finalise your adventure.
Will I see the Sumatran Tiger?
While Sumatran tigers do inhabit the deeper parts of the rainforest, sightings are extremely rare.
Sumatran tigers are critically endangered, highly elusive, and nocturnal creatures. They naturally avoid human contact. Even experienced rangers and conservationists who spend years in the jungle may go their entire careers without a direct sighting. There has not been a live sighting in over a decade. Our Tiger population is monitored, primarily through rangers fixed motion cameras deep in the rainforest.
Will we see the Sumatran Orangutan?
While encountering any wildlife in their natural habitat is never a guarantee, you have an excellent chance of seeing Sumatran orangutans during your trek with us!
Thanks to our local guides' deep expertise and knowledge of the rainforest, we're adept at locating these incredible primates. Our guides spend so much time in the jungle that many orangutans have even been named, and our guides can identify them through their unique characteristics and traits.
What other animals will we see?
You have an excellent chance of seeing Thomas Leaf monkeys, macaques, gibbons (often heard rather than seen), hornbills, and a variety of other fascinating birds and insects, all within their natural rainforest habitat. Whilst your guide will help you identify and track all such animals. Although we have a high chance of seeing these amazing animals, it is never guaranteed. This is the wild after all.
Is trekking catered for all ages and abilities?
While we often tailor our treks to suit various group needs, a reasonable level of fitness and mobility is required for our jungle expeditions, as the terrain can be challenging. We have had both children and senior adults joining us on our adventures.
How do I get to and from Bukit Lawang?
You can reach Bukit Lawang from Kualanamu International Airport (KNO) in Medan, with the journey by car typically taking approximately 3-4 hours depending on traffic; we are pleased to offer convenient private pickup services, especially from the airport, to ensure a smooth and direct arrival.
For those on a budget seeking a comfortable option, we can arrange shared tourist bus transfers (6-seater vehicles) to and from Kualanamu International Airport (KNO) in Medan. Airport pickups typically run from 1:00 PM to 3:00 PM, and you might experience a short wait if other passengers are arriving. For drop-offs back to the airport, there's a single daily departure from Bukit Lawang at 8:30 AM, so please ensure your flight is after 2:30 PM. The journey usually takes 3 to 5 hours, depending on traffic.
If you are on a budget, you can take public transport but this takes longer and less comfortable. We will be happy to instruct the best route if this is your preferred mode of transport.
What is the 'Rainforest Guardians Initiative'?
The Rainforest Guardians Initiative is our core sustainability program, and it's included in the price of your trek. It directly employs local community members to conduct dedicated cleaning exercises within Gunung Leuser National Park, ensuring a zero-waste policy and helping to maintain the pristine condition of the rainforest. Unfortunately, while we uphold a strict zero-waste policy, not all other tour groups do. Your participation directly contributes to the vital ongoing protection and preservation of this irreplaceable ecosystem.
Can I book other adventures and experiences with Sumatra Trekkers?
Absolutely! While our jungle treks are a cornerstone of our offerings, Sumatra is rich with diverse adventures, and we are delighted to help you explore even more. Beyond our core trekking packages, we can certainly assist you in arranging a variety of other unique experiences and activities. Whether you're interested in exploring local villages, discovering hidden waterfalls, embarking on cultural tours, or other specific interests you might have, please don't hesitate to mention them when you contact us. We are passionate about crafting complete and unforgettable Sumatra journeys tailored to your desires!
Is the booking flexible?
Should you need to adjust your activities or change your arrival date, please reach out to us right away. While our dedicated local teams (guides, drivers, and activity partners) are pre-booked to ensure your seamless experience, we will always do our very best to accommodate your requests. Please note that adjusting confirmed arrangements may occasionally involve a nominal re-booking fee, as our teams commit their time exclusively to your trek. In cases of very last-minute changes (less than 20 days prior to arrival) or external travel disruptions like flight delays, any associated fees incurred to our teams would be the guest's responsibility. Our aim is always to find the best possible solution for you, ensuring your Sumatra adventure remains an incredible one!
Regarding cancellations, our policy is as follows: If you cancel at least 2 weeks before your trek, you'll receive a full deposit refund, minus any transaction fees. For cancellations made at least 1 week before your trek, if you've paid in full, you'll get a full refund minus a 10% administration fee and transaction fees; if only your deposit was paid, 50% of it will be refunded after transaction fees. Unfortunately, no refund can be issued for cancellations made less than 24 hours before your trek.
Getting Here
Transport options from our closest airport : Kualanamu International Airport, Medan, Indonesia
How to get to Genung Leuser National Park, Sumatra.
From Kualanamu International Airport (KNO) in Medan, you have several options to reach Bukit Lawang. The quickest and most direct is a private transfer, typically taking 3-4 hours.
For a more budget-friendly yet comfortable choice, our shared shuttle service in a 6-seater vehicle also gets you there in 3-5hours, though pickup times are specific.
Alternatively, the most economical route involves a public bus combination, which is the longest journey at 5-7+ hours due to transfers, but offers a truly local experience.
Private Transfer
The most direct and comfortable option.This typically takes 3-4 hours.
Shared Shuttle Service
A budget-friendly 6-seater vehicle. Pickups from KNO run 1 PM - 3 PM, taking 3-5 hours.
Public Bus
Involves a taxi/ Grab to Pinang Baris bus terminal, then a local bus to Gotong Royong, and finally a local bus/becak to Bukit Lawang. This is the cheapest but longest option, taking5-7+ hours with transfers.
Travel Tips
Visa Requirements
Most nationalities receive a 30-day visa on arrival. However, it's crucial to double-check the latest visa regulations for your nationality well in advance of your travel dates.
Pack Smart & Light
The less you carry, the easier your trek will be. Focus on lightweight, quick-drying clothing.
Currency & Money
The local currency is the Indonesian Rupiah (IDR). While ATMs are available in larger towns, such as Medan, they can be scarce in more remote areas. At the moment we do not have a reliable ATM in Bukit Lawang.
Carry a good amount of smaller denominations for purchases and tips. Some hotels and restaurants do accept card. Inform your bank of your travel plans to avoid card issues.
Be Mindful of Wildlife Encounters
Sumatra is home to incredible biodiversity. Keep a respectful distance from all animals, especially orangutans and other primates. Never feed wild animals. Always listen to your guide.
Manage Expecations
Our guides will cater the trek to your ability to make sure you have the best experience possible. However, remember trekking in Sumatra can be challenging. Trails can be muddy, slippery, and steep. Be prepared for humidity, insects, and basic facilities. Embrace the adventure and the unexpected.
Protect Against Insects
Use insect repellent regularly, especially at dawn and dusk.
Sun Protection
We are of course in the rainforest, but the sun can still peak through and the equatorial sun can be strong. Reapply sunscreen frequently, wear a hat, and seek shade when resting.
It's Great if You Learn Basic Indonesian Phrases
Even a few words like "Terima kasih" (Thank you), "Apa kabar?" (How are you?), and "Tolong" (Please/Help) can go a long way in connecting with locals.
Responsible Trekking
Trekking with respect
Our Shared Commitment to Sumatra
Embarking on a Sumatra Trekkers adventure means more than just exploring a breathtaking rainforest; it's about becoming a guardian of its future. As locals who live and breathe this incredible ecosystem, we believe that responsible tourism is the most powerful way to protect its precious wildlife and support its communities. These guidelines are born from our profound love and unwavering respect for Sumatra's immense biodiversity, they are the foundation of a truly meaningful journey.
Why Ethical Trekking Matters
Every step we take in the rainforest leaves an impression. By adhering to these ethical principles, we ensure that our presence is a positive force, safe guarding endangered species, preserving natural habitats, and honouring the local culture. Your mindful participation directly contributes to the long-term health and survival of this irreplaceable natural wonder.
Respect Our Wild Neighbours
Always maintain a respectful and safe distance from all wildlife; never approach, touch, or attempt to feed animals like orangutans, as wild animals should remain wild and feeding them can disrupt their natural behaviours and health. Keep noise levels to a minimum to avoid disturbing animals and other trekkers, allowing you to listen to the sounds of the jungle rather than creating your own. Additionally, avoid using flash photography, as it can startle and stress nocturnal or sensitive animals.
Leave only Footprints
Adhering to our strict zero-waste philosophy, everything you bring into the jungle, including all food wrappers, plastic bottles, and any personal waste, must be carried out. Always stick to the marked trails guided by your local expert, as venturing off-path can damage fragile ecosystems, increase the risk of getting lost, or disturb hidden wildlife. Furthermore, leave nature untouched by not picking plants, collecting souvenirs, or removing anything natural from the rainforest, taking nothing but photos and leaving nothing but footprints.
Embrace and Support Local Culture
Be mindful and respectful of local traditions and ways of life when visiting villages or interacting with communities, and always ask for permission before taking photographs of people. Your participation directly benefits local guides, porters, and businesses, fostering sustainable livelihoods and uplifting local communities, which our treks are designed to support. Embrace the opportunity to learn from and connect respectfully with your local guides and the people you meet, as their knowledge and hospitality are a core part of your experience.
Prioritise Safety and Follow your Guide
Always listen to your expert guide, who is your ultimate resource for safety and jungle wisdom, as they know the terrain, wildlife, and local conditions intimately ,and follow their instructions and advice. Take personal responsibility for your well-being by staying hydrated, protecting yourself from the sun and insects, and immediately informing your guide if you feel unwell.
Still have questions?
We’re here to help you!